Client Training

Client Training

There is no ideal answer to the problems caused by a major accident, but preparation and the right sort of training may make the consequences of an accident less daunting, the issues more comprehensible, and the end result more positive in all respects than would have been possible beforehand. We hope that by passing on our experience in the field in a context that is relevant to you, that we can help you to achieve that end result.

Our courses are all designed and delivered by Blake personnel to be interactive which is why the numbers are carefully limited for the greater part. As part of our responsibility to our Client, if we consider that certain of the course members may not be suited to the appointment they have been given to manage in the event of an incident, we will discuss our concerns with the appropriate senior grade.

The training courses which we offer under Blake Emergency Services are:

Crisis Management Centre Team

This course is designed for the individual Senior Manager and his or her Deputy having a task in the Head Office Incident Response Management Facility (Crisis Management Centre – CMC).

Operations Control

This course is designed for the Operations Control/Flight Watch staff and supervisors who are usually among the first to become aware that an incident has taken place and who are required to act on that information.

Media Spokesperson

This introductory course is designed to prepare Senior Management to handle the media in simulated interviews.

Incident Manager

To enable the Incident Manager to carry out the necessary tasks at the Incident Site.

Station Managers and Duty Managers

This course will increase the Station Manager’s awareness of his or her task in the event of an accident at their airport, or at an enroute airport, thereby enabling the Station Manager to respond effectively to an accident.

Care Team Leader

This short course is designed to inform the Care Team Leader of the scope of his or her responsibility and how to manage the team and the tasks.

Care Team Members

The objective of this course is to familiarise Care Team Members on the nature of accidents and accident sites; to prepare them for the mental and emotional stress of the survivors, the families and friends of survivors and non-survivors and to help them to cope with the pressures a deployment will put on them.

Switchboard

The course will enable the Switchboard staff to understand their functions in the event of an accident to ensure the information given to callers and to company personnel is correct and handled in the most effective manner.

Financial Control

This course will explore with financial planning staff the method by which they will be able to exercise financial control of the teams that are deployed to respond to an accident.

Reservations Staff

If the Reservations Staff are going to function as Call Centre staff, this course will prepare them to handle calls of the nature and volume usually expected; advise them on the information they will need to capture, and how to interface with the Incident Manager, LICC, CMC, the Police and other appropriate authorities.

Generalised Training

This course is designed to provide staff who are not directly involved in responding to an emergency with a general understanding of how the company has prepared itself for a major incident and what their role is expected to be. It is a short session and is usually run on the same day as any of the major training sessions to make the best use of the time.

Bomb Warning Assessment Course

A systematic approach to assessing bomb threat warnings is essential to ensure that, as far as possible, when there is a bomb or other device the assessment leads to positive action.

Similarly, that where the warning is a hoax, the assessment results in minimum disruption.

Blake Emergency Services have become synonymous as providers of high quality training and support to a wide range of operators within the Aviation Industry and are able to deliver and train students in the Bomb Warning Assessment according to the UK Department for Transport syllabus.