Emergency Call Centres
Our Emergency Call Centres with specialist trained agents are there when you need them 24 x 7, to manage the calls your team aren’t used to.
Emergency Call Centres
Our Emergency Call Centres with specialist trained agents are there when you need them 24 x 7, to manage the calls your team aren’t used to.
When an emergency occurs, many people will want answers from you, but their needs are varied. We recommend that our clients have two call centres, one for the families and friends, another for the media as the callers have different needs.
Our call centres are available for major incidents worldwide, sadly frequently involving loss of life, but they can also be used in other scenarios to allow your own call centre teams to focus on business as usual activities. These scenarios may include, but are not limited to: cyber-attacks, major disruptions to your operations, disseminating urgent messages to your clients or distributed team, product recalls.
Public Information Call Centres
With specially trained multilingual call centre agents, our call centres can handle hundreds of calls relating to a crisis per hour.
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Media Call Centres
Operational within 15 minutes, the media call centres can respond on your behalf to calls from the world’s media.
What our clients have to say
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If you can’t find what you are looking for, then get in touch and a member of our team will be happy to help.
